Terms & Conditions
Krie – shopping in web shop
These conditions of buying define the procedure of ordering, payment, delivery and return or reclamation of items offered on our web pages. The Supplier (Seller) of the items offered on these pages is Krie design, Jablanska 19, 10 000 Zagreb, and the Buyer of an item is a visitor of the web shop who choses at least one product, fills in electronic order form and sends it to the Seller. All the given prices are in kunas and include VAT
While purchasing a product on the given day under given price, the product will be shipped and charged under the price indicated in the moment of purchase. The prices are valid until the processing new ones.
The prices indicated are valid only for the web shop on www.kriedsign.hr and are not necessary the same as in the Krie stores.
Krie design has a right to change the prices without previous notice as well as changing the prices exclusively for web shop. Furthermore, Krie has a right in any moment to determine discount prices.
The buyer is not obligated to be registered on www.kriedesign.hr to be able to proceed with purchase. During the registration, buyer is asked to type in his/her e-mail address and password.
Items ordering is possible 24/7. Items are ordered exclusively through electronic form – shopping cart. Buyer is not obligated to be registered on the web site of the Seller to be able to proceed with purchase. The Buyer is however requested to type in personal details and address (where will the package be delivered) to the process of order can be concluded. If the Seller has no possibility to deliver all of the ordered items, he will deliver the ones available and he will contact the Buyer in a written way and inform him.
Ordered products, with possible delivery costs, the costumer is able to pay on delivery through HP express delivers (valid only for orders within the Republic of Croatia), credit transfer (general payment slip or through internet banking)
After completing the order Buyer will receive a notification that the order is processed and currently waiting to confirm the availability of ordered item. After the Seller verifies product availability the Buyer will be informed via e-mail about the ordered product availability.
Item delivery is made through express delivery within 8 business days from the moment of item availability conformation. The Buyer has a right to refuse to take over the delivery if he noticed some exterior package damages. Items are ensured from delivery losses, therefore if the Buyer doesn’t receive the package or he does not hear from the Seller within 20 days after ordering the product he is obligated to inform the Seller who will then try to find the delivery or send the new one. If the Buyer does not take the delivery from the courier within 5 business days, the delivery will be returned to the Seller.
COST OF DELIVERY
Delivery cost is charged 40,00 kn to Croatia.
Pursuant to the article 72. On the Consumer protection law, the buyer has a 14 days right to withdraw his purchase. The 14-day deadline starts to go on from the day of receiving the items. Additional to that, the buyer is obligated to notice the seller via e-mail firstname.lastname@example.org
If the buyer had already received the items and decided to withdraw the purchase, the received items need to be returned to the seller. When returned, the products need to be unused and undamaged, the copy of original receipt is also necessary. All of that needs to be sent on the sellers address
10 000 Zagreb
The expenses of items return are to be bared by the buyer.
The seller is obligated to return the money within 14 day deadline after receiving the items. Ordered items, in other words the packages that the buyer doesn’t want to receive, will be returned also depending on buyers expanses.
RECLAMATIONS AND COMPLAINTS
Krie design is responsible for the quality and default errors on bought products on web shop www.kriedesign.hr
If the buyer has any complaints about bought items, in compliance with article 10 point 6 Consumer protection law, he has a right to send a written complaint to the seller. The complaint can be sent:
Via mail on address Krie design, Jablanska 19, 10 000 Zagreb
via e-mail: email@example.com
We kindly ask you to write down you name and surname, address, contact and description of the complaint. We will respond to your complaint within 14 days after receiving it.
BASICS OF COLLECTION AND PROCESSING PERSONAL DATA
Krie design obligates itself and guarantees that in any case, your personal data will be processed consciously, fairly, with usage of suitable protection measures with a goal of preventing unauthorized publishing and malicious usage of your personal data, all of that in compliance with Law on the Protection of Personal Data (LPPD).
Krie design will not deliver your personal data to the third party, only if the law says otherwise. Your personal data will be processed until you revoke your consent, thereby they will be permanently deleted.
Depending on the purpose of collection and processing of personal data, which was described previously, Krie design can ask you to leave following information: name, surname, username, e-mail, address, city, zip code, country and phone number.
Personal data is not collected by your single visit to our web site, but at the moment you personally insert them while ordering a product, registration for our newsletter, taking a survey or sending a question via contact form.
The consent to collect and process your personal data is given through filling out special form providing services on our web page and you can revoke it in any moment.
RIGHTS OF PRESONAL DATA PROVIDER IN COMPLIANCE WITH LPPD
When it comes to your personal data, you have the following rights: you can request access (overview, notification and issuing a copy), rectify, add, update and delete the data, as well as revoke the agreement to process your personal data, in other words that in any moment you are able to withdraw your agreement and stop the processing of your personal data, also to be notified by Krie design about the status of your request.
Based on your personal request you have a right to freely obtain information about your personal data that had been saved. Beside that in compliance with article 21 Law on the Protection of Personal Data you have a right to oppose the processing of your personal data for commercial, marketing usage.
As it is previously mentioned, in compliance with law orders, in case of the data being incomplete, not accurate or not updated and if their processing is not in compliance with law orders, you have a right to rectify, add, unable and deleting of your personal data.
Agreement for collecting and processing your personal data can be revoked in any moment in following way:
by sending an e-mail to the address firstname.lastname@example.org or
by sending a mail to Krie design, Jablanska 19, 10 000 Zagreb.
If you revoke your consent for personal data processing, Krie design is obligated to permanently delete all your personal data within 15 days from receiving the revoke.
In case of unauthorized personal data processing you have a right to begin a proper case against Krie design in front of the competent jurisdiction and in compliance with current laws in Republic of Croatia.
CHANGE OF BUYING TERMS
Krie design keeps all the rights to change and update this buying terms. Every single change of terms of buying will be posted on pages of Krie design web shop.